A successful customer review system is invaluable. Websites like Yelp, Amazon, ZocDoc, Angi, Google, Tripadvisor, Facebook, Houzz, and so many more have a review element that other customers use. Great reviews often determine how a company will rank in search results – and whether they get referrals from various sites. However, reviews are difficult to…
Most companies want to build a culture that forwards a decisive purpose with shared core values, innovation, collaboration, and growth. You may want to ensure that other elements of your particular company are part of the culture, but the above five factors are common among most businesses. However, many companies struggle with establishing a purposeful…
Entrepreneurs usually have to be available 24/7 when their company launches. However, that is not a long-term solution for anyone hoping to build a successful business. If you started a business, have employees, and still need to be on call at all hours, on all days – even on vacation – you need to change.…
Krish Ramineni, the Co-founder and CEO of Fireflies, joins Adi Klevit in this episode of the Systems Simplified podcast to talk about his systems for automating meetings and using processes to increase productivity. Krish also shares his tips for building a remote company, talks about his hiring process, and discusses the benefits of using Fireflies.
In this episode of the Systems Simplified podcast, Adi Klevit interviews Dan Zawacki, the Founder of Lobster Gram and current EOS Implementer, about how he used processes to grow and profitably scale his company. Dan talks about the hiring lessons he learned while building Lobster Gram, how to overcome the challenges of documenting processes, and the benefits of being an EOS Implementer.
Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees – and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and making customer interactions fun and…
Have you ever considered documenting your company’s procedures? Do you think documentation might benefit your business, but it’s always put on the backburner in favor of actions with greater ROI? This article shares the information you need to determine if documenting business procedures would bring value to your company in terms of ROI. Read on…
Closing a sale is often seen as the most vital part of any sales process. After all, if a deal doesn’t close, the business does not get a new customer. Some salespeople specialize in closing, while others have difficulty getting that final contract signed. One of the differences between successful closers and salespeople with a…
One of the common questions people ask the Business Success Consulting Group team is, why do we focus so much attention on system documentation? In this article, we discuss why system documentation is crucial for a company’s success and what you can expect when working with our team. Why is system documentation crucial for success?…
Wendy Marvin, the CEO of Matrix Roofing, joins Adi Klevit in this episode of the Systems Simplified Podcast to talk about processes for providing the best customer experiences. Wendy also discusses the importance of documentation, talks about the value of working with a documentation expert, and explains why she enjoys taking up different leadership roles. Stay tuned.