Customer service is one of those activities that many business owners feel they have to have for appearances – rather than for income generation. While a robust customer service experience is a “must have” for any business, this department can actually pay for itself. Customer Service Statistics When exploring the idea of forming, improving, or…
Every business owner, team leader, and HR director has felt that they had to balance intensive production with employee retention. It’s a common worry that if you push employees to do better or work harder, they will quit on you or ask for a higher salary than your company can afford to provide. This is…
During the hustle and bustle of daily activity, it is easy to avoid streamlining and organizing your business. Many business owners can get sales done and product out to customers in spite of poor organization, so they put organizational tools on the back burner in favor of proven money makers. The thing that many disorganized…
Surveys tell us that happy employees are 12% more productive than unhappy employees, happy salespeople produce 37% greater in sales than those who are unhappy, and employees who feel happy in the workplace take 10 times fewer sick days than those who are unhappy. Additionally, 67% of employees say their jobs are important to their…
We do so much of our marketing online these days that small changes can make a big difference to a business’ overall success. That’s why we are providing you with eight online marketing tricks your business may not be using – or may not have even heard about. 1. Optimize your site for mobile. Everyone…
Sales can be considered with a simple math equation: the more contacts you have, the more sales you can achieve. This is obviously an oversimplification as your salesperson has to be able to talk with people about the product, stick with the deal until it closes, and have a host of other skills at his…
Your business must meet the needs of today’s and tomorrow’s customers. Many companies fail in this and do business in the same way for years. While this strategy may work for parts of your business, refusing to change to meet modern needs can cause a company to stagnate and fail. The “customer of the future”…
Many many businesses have employees that “telework” or work remotely. The trend of working at home has grown over 100% since 2005. That’s an enormous change in business model over the last ten years. Even though working from home is becoming more common, it can be difficult to manage employees working remotely. It’s impossible to…
The new year is right around the corner, and we think you’ll agree that 2017 is the year for your business to dominate in its field! Here are ten strategies that you can use to take your business to the next level in the new year: 1. Review last year Every year you have successes…
We come across workplace problems with simple solutions all the time. Challenges like “I don’t want to send out an email during off hours – but I really want to get this email sent off before I forget” or “half of my office works from home, and we are all sick of conference calls.” These…