The transfer of internal information is a vital part of customer service. If you have ever been required to repeat information while on a call with a customer service agent, you have experienced a system with no means to transfer internal details. And, if you have been the customer in this situation, you have likely…
What is your company’s greatest asset? That’s a question we often hear – and it has a tried and true response: the people involved in the business. Your employees. Adi Klevit, CEO of Business Success Consulting Group discussed this question with the founder of The Playbook Builder, John De Luca. John had a different answer…
Did you know there are five different generations currently working? This generational divide spans ninety years (yes, there are ninety-year-olds still in the workforce today). This means that the following generations may be represented in your company: The Silent Generation (1900-1945) Baby Boomers (1946-1964) Generation X (1966-1980) Millennials (1981-2000) – Sometimes this gets broken down…
Implementing an effective knowledge transfer system will save your business time and money in the long term. That may sound like a bold statement, but it is true. What is Knowledge Transfer? Let’s begin this discussion with a look at what knowledge transfer is – and what it can do for your business. Many of…
Whether the labor market is competitive or sluggish, employee retention is much simpler than hiring and training new staff. There are many benefits to retaining good employees. One of the most significant factors is reduced cost. It’s usually much cheaper to keep the employees you already have than to hire new people. Additionally, keeping on…
Your company runs on specialized and proprietorial knowledge. However, if your company is like most, the principal repository for that essential information is employees. When an employee moves on or retires, the knowledge they hold in their mind walks out with them. This has two consequences. First is that new employees often have to start…
Every business owner must be prepared to exit from the business at some point. Whether you plan to reduce your working hours, sell the company, retire, or somewhere in between, laying the groundwork for an exit will make that process a much easier transition. What is an “Exit Strategy?” First of all, let us talk…
No matter what is happening around the world, companies like Amazon and Starbucks have proven time and time again that consistently excellent customer experience is what creates word-of-mouth, buzz, and – ultimately – business success. Whether you are building a business from scratch or working to evolve your large company to meet current customer needs,…
Many companies don’t have knowledge transfer systems. This means that they lose valuable information when an employee quits or retires. It also means that the company leadership (often the business owner) has to be the brains of the operation forever, without the ability to step down or even go on vacation. With so many employees…
Businesses worldwide are supporting work from home staff, which means they are hiring and training staff that most employees have yet to see face-to-face. This can create quite a challenge during onboarding and training. But, it is a challenge that can be overcome. Training Policies Most companies have pretty standard on-the-job training policies. When an…