Building and Documenting Processes in the Events Industry with Kim Kopetz

Kim Kopetz is the President of Opus Agency, a strategic experiential marketing agency that works with some of the world’s most influential brands. Kim started her career at Opus in 1998 as a Senior Event Manager before leaving to work with global brands like Intel, Nike, and the NBA. She returned to Opus in 2017, where she took on the role of Chief Growth Officer before being promoted to President. Throughout a career spanning more than 20 years, Kim has been a leader in global experience and event marketing for both brands and agencies. Her expertise helped Opus earn a perennial listing as one of the Inc. 5000 “Fastest-Growing Private Companies in America.”

Here’s a glimpse of what you’ll learn:

Kim Kopetz’s career background and how she became President of Opus Agency
How managing a company through a pandemic can make you a stronger leader
The importance of having effective processes and what businesses need to know about documenting them
How to ensure your systems and processes are being followed by employees
Kim talks about using empathy, consistency, and data to lead her team and encourage change at Opus
Kim’s thoughts on the future of the events industry
What inspires Kim?

In this episode:

Building processes for your business should never be done just for the sake of it. Every leader needs to have solid reasons and goals behind those systems to ensure that their team embraces them consistently and effectively. So, how can you implement processes that your team wants to follow?

Creating and documenting processes may appear boring, draining, or time-consuming. However, Kim Kopetz knows that in order to build a thriving business, increase efficiency, and scale quickly, processes have to be given top priority. To effectively implement them for your team, she advises you to start by communicating why certain processes exist and what their purposes are. This way, your team will understand the benefits of systematizing your business.

In this episode of the Systems Simplified podcast, Adi Klevit is joined by Kim Kopetz, the President of Opus Agency, to talk about building processes in the events industry. Kim explains the importance of having objectives when documenting processes, what leaders need to do to ensure their team implements those processes, and how to encourage a culture of curiosity in an organization.

Resources mentioned in this episode:

Sponsor for this episode:

This episode is brought to you by Business Success Consulting Group.

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