Organizational knowledge is a vital asset that resides in your team members, tools, systems, and procedures. However, this critical company resource is often difficult to transfer to others and, without the proper system in place, may be hard to articulate. Failing to lay out this specialized business knowledge can cause it to fall by the wayside as employees move around or during a transition, which may seriously hinder company growth and even cause you to lose customers and miss opportunities. This makes knowledge transfer incredibly important – though it is rarely emphasized.
Our team will work with you, your leadership team and key employees to put a knowledge transfer system in place so that information is written down, easy-to-find, and even searchable. This sets your company up for success in more ways than one.
First, excellent knowledge transfer systems allow employees to train in their job and crosstrain rapidly if someone is going on leave or has a sick day. The information is written down and available for those who will be covering those duties for the days or weeks ahead.
Second, knowledge transfer must be established during succession planning to support the succession of a new partner or executive. One cannot keep the information of an entire company in one’s mind and expect to be able to step away for any length of time.
Finally, effective capture systems allow one to hire new employees and go about the general running of a business while keeping the customer experience consistent. This is vital in both customer retention and as a business grows and gains new customers.
If you are hoping to establish a plan for scalability, looking to do succession planning, or would like to provide customers with a consistent experience as your business grows, it is time to set up a knowledge transfer system with Business Success Consulting Group.Contact Us Today