Customer service feeds into a customer experience that will lead the customer to return to your company or may drive them away. Neglecting to create customer experience policies and processes makes the experience different for every customer and causes confusion among your employees. You can likely think of examples in your own life of times…
Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees – and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and making customer interactions fun and…
Client loyalty is what keeps businesses afloat. Whether your company is as large as Amazon or as small as a family bakery, loyal customers will keep you going – and growing. You know the statistics. It’s ten times more expensive to attract new customers than it is to keep the ones that are already doing…
We are about to enter the last quarter of 2020! Are you ready to end your year on a high note – and get 2021 started on the right path? Then it is time to focus on customer outreach and communication. Why is Customer Outreach Important? Customer outreach is the process of connecting and communicating…
No matter what is happening around the world, companies like Amazon and Starbucks have proven time and time again that consistently excellent customer experience is what creates word-of-mouth, buzz, and – ultimately – business success. Whether you are building a business from scratch or working to evolve your large company to meet current customer needs,…
Customer needs are simple to define but may be more challenging to fulfill. Most customers simply want: a) Great service. b) Delivery of promised product or service. Different companies fulfill the above needs with varying degrees of success. Some go a bit over the top, others provide no or terrible service, but many are able…