How to Strategically Improve Customer Service

How to Strategically Improve Customer Service

Improving customer service can confer significant benefits to your business. Enhanced customer service can increase customer retention rates, increasing overall profits, and improving customer acquisition ROI. Additionally, happy customers often make for happy employees – and vice versa. If you’ve ever wanted to improve employee morale, improving customer service and making customer interactions fun and…

Use Processes to Scale Your Business

Use Processes to Scale Your Business

Business processes and procedures are helpful for companies of any size. Utilizing systems creates consistency, simplifies onboarding, encourages automation, and more. These elements are great for any business but are vital for scaling a company. How to use processes to scale your business You are ready to grow your company. As you consider the next…

Document Processes Now, Before an Employee Transitions

Document Processes Now, Before an Employee Transitions

Nationwide statistics tell us that record numbers of employees have been transitioning to other jobs or out of the workforce altogether. While younger people often change jobs from one company to another, those were not the primary job transitions reported in 2021. More high-value employees transitioned during 2021 than ever before. These are long-term employees…

How to Systematize Employee Motivation

How to Systematize Employee Motivation

You may be thinking, “systematizing employee motivation? How impersonal!” However, creating systems around employee motivation and recognition builds an environment and culture in which motivation, recognition, and stability are assured – rather than something given out in fits and starts. How to systematize employee motivation Employee motivation is vital right now. Inc Magazine found that…