We are about to enter the last quarter of 2020! Are you ready to end your year on a high note – and get 2021 started on the right path? Then it is time to focus on customer outreach and communication. Why is Customer Outreach Important? Customer outreach is the process of connecting and communicating…
The year 2020 has been one-of-a-kind. There is no need to list all of the newsworthy and history-making stories about this year to make that statement. We, as a society, have had a truly unique experience. Many business executives, company owners, leaders, and employees have been working at full throttle since March to keep their…
Businesses are constantly in some stage of stabilization, growth, or contraction. Change is the one constant in any business, no matter what is happening in the economy or what you see in the news. You have likely heard the quote from Lou Holtz: “In this world, you’re either growing or you’re dying so get in…
No matter what is happening around the world, companies like Amazon and Starbucks have proven time and time again that consistently excellent customer experience is what creates word-of-mouth, buzz, and – ultimately – business success. Whether you are building a business from scratch or working to evolve your large company to meet current customer needs,…
We have experienced a lot during 2020, both as business owners and on a personal level. It’s been a unique year for the economy, health, and business development. Some of the changes you have made to stay in business may have been inconvenient, but you made them, and you are still here. Now it’s time…