Customer service is one of those activities that many business owners feel they have to have for appearances – rather than for income generation. While a robust customer service experience is a “must have” for any business, this department can actually pay for itself. Customer Service Statistics When exploring the idea of forming, improving, or…
Sales can be considered with a simple math equation: the more contacts you have, the more sales you can achieve. This is obviously an oversimplification as your salesperson has to be able to talk with people about the product, stick with the deal until it closes, and have a host of other skills at his…
Your business must meet the needs of today’s and tomorrow’s customers. Many companies fail in this and do business in the same way for years. While this strategy may work for parts of your business, refusing to change to meet modern needs can cause a company to stagnate and fail. The “customer of the future”…
Many many businesses have employees that “telework” or work remotely. The trend of working at home has grown over 100% since 2005. That’s an enormous change in business model over the last ten years. Even though working from home is becoming more common, it can be difficult to manage employees working remotely. It’s impossible to…
The new year is right around the corner, and we think you’ll agree that 2017 is the year for your business to dominate in its field! Here are ten strategies that you can use to take your business to the next level in the new year: 1. Review last year Every year you have successes…
We come across workplace problems with simple solutions all the time. Challenges like “I don’t want to send out an email during off hours – but I really want to get this email sent off before I forget” or “half of my office works from home, and we are all sick of conference calls.” These…
Leaves are changing, and everyone is gearing up for the holidays. That means it’s time to get your marketing ready for the new season. Many businesses are offering holiday deals, providing clients with discounts, and preparing festive social media content this year. You may be doing the same things. So here is the question, does…
Many seasonal company owners have the same problem: they have to tighten their belts in the off-season. This may mean the business owner doesn’t actually get an off-season as he or she is buried in paperwork, balancing the books and generally keeping the company afloat singlehandedly. This can be a difficult proposition. So, instead of facing…
As you know, no business can thrive without excellent sales strategies in place. Many successful business owners are great at selling their product, but have a hard time passing on their techniques and skills to their sales teams. Other executives are great leaders, but leave it to their employees to develop sales strategies and maximize…