Customer service is one of those activities that many business owners feel they have to have for appearances – rather than for income generation. While a robust customer service experience is a “must have” for any business, this department can actually pay for itself. Customer Service Statistics When exploring the idea of forming, improving, or…
During the hustle and bustle of daily activity, it is easy to avoid streamlining and organizing your business. Many business owners can get sales done and product out to customers in spite of poor organization, so they put organizational tools on the back burner in favor of proven money makers. The thing that many disorganized…
Surveys tell us that happy employees are 12% more productive than unhappy employees, happy salespeople produce 37% greater in sales than those who are unhappy, and employees who feel happy in the workplace take 10 times fewer sick days than those who are unhappy. Additionally, 67% of employees say their jobs are important to their…
Summer is almost here! Kids will be out of school and employees will be planning summer vacations, beach trips, and barbecues. Statistically, employee productivity drops during summertime. This makes it hard for you, as a business owner, to continue to grow and expand your company during this time of year. However, there is no need…
It can be difficult for a business owner to choose the perfect time for his or her business expansion. However, businesses must expand – or else they contract. So, how do you find the right moment to get ready for a big push? Here are some questions to ask yourself: Will this expansion have costs…
As an executive, you have too much to do to get mired down in “busywork.” Often, work seems urgent or important simply because it’s something that “everyone else is doing” or is a task that has grown into a particular process over time – with no real reasoning behind it. This is just busywork. For…
Articles about executive leadership have certainly evolved over the years. Twenty years ago, leaders were considered the “fat cats” at the top of a company. This is the era of the Wolf of Wall Street type leaders. Our view of company leadership and the actions of leadership itself has changed enormously since those years. Because leadership…
Delegation can be one of the hardest tasks any manager has to do. How do you find the right person to do the task? How do you transfer all of the knowledge you have over to another person in a way that allows them to do the job effectively? How do you step away and…
As you know, no business can thrive without excellent sales strategies in place. Many successful business owners are great at selling their product, but have a hard time passing on their techniques and skills to their sales teams. Other executives are great leaders, but leave it to their employees to develop sales strategies and maximize…
There are plenty of time and money wasting actions any business owner can – and probably has – done in the course of trying to invest in company growth. While we can’t save you from every past investment that does not lead to a good return, the Business Success Consulting Group team is devoted to providing…